VONSUNG.IO Knowledge Base

What is a domain name?
A domain name is your website's address on the internet, like example.com.
How do I register a domain?
You can search for available domain names on our website and complete registration in minutes.
What domain extensions are available?
We offer a wide range of extensions (.com, .rw, .io, etc.) to suit your needs.
Can I transfer my domain to VONSUNG.IO?
Yes! Simply initiate a domain transfer through our platform, ensuring your current provider unlocks it.

Shared Hosting vs. VPS Hosting: What's the difference?
Shared hosting is for smaller websites sharing server resources, while VPS hosting offers more dedicated resources for larger projects.
How do I upgrade my hosting plan?
Upgrading is seamless. You can scale from shared hosting to VPS or dedicated servers via your control panel without downtime.
Do you provide cloud hosting?
Yes, we offer scalable cloud hosting with global CDN, ensuring speed and reliability for high-traffic sites.

How do I manage my website?
Use the control panel to access files, databases, and settings. One-click installations for popular CMSs like WordPress and Joomla are available.
How do I set up email with my domain?
VONSUNG.IO offers professional email hosting with all domains. Set up email accounts via your control panel.
How do I secure my website?
We offer free SSL certificates with all plans. You can activate your SSL through the control panel for secure, encrypted connections.

How do I contact support?
Our support team is available 24/7 via email, phone, and live chat.
What do I do if my website goes down?
First, check your email for server notifications. If the issue persists, contact our support team for immediate assistance.
How do I restore a backup?
You can restore your site from automated daily backups via the control panel. Our support team can also assist in recovery.

How do I view and pay my invoice?
All invoices are accessible via your account dashboard. Payments can be made securely online through various methods (credit card, PayPal, etc.).
Can I get a refund?
We offer a 30-day money-back guarantee on most hosting plans. Contact support for assistance with refunds.

What technologies does VONSUNG.IO support?
We support PHP, Python, MySQL, Node.js, PostgreSQL, and more. Our environments are developer-friendly with SSH and Git access.
How do I migrate my website to VONSUNG.IO?
Our migration team can assist you in moving your website and databases from another host without any downtime.

Knowledgebase